Shipping and Delivery Policy

Shopzvault – https://shopzvault.com

Effective Date: [DATE] | Last Updated: [DATE]

1. Introduction

This Shipping & Delivery Policy explains how Shopzvault S.R.L. (hereinafter “we”, “us”, “our”) processes, ships, and delivers orders placed on the website https://shopzvault.com (hereinafter the “Website”).

We are committed to delivering your orders in a timely, safe, and transparent manner. By placing an order on our Website, you agree to the terms set out in this policy.

This policy must be read in conjunction with our Terms and Conditions of Sale and Privacy Policy, both available on the Website.

2. Order Processing

2.1 Processing Times

Orders are processed on business days (Monday to Friday, excluding Italian public holidays and Shopzvault S.R.L. operational closures).

Standard processing time: 1–2 business days from order confirmation
Orders placed before 12:00 PM CET on a business day are typically processed the same day
Orders placed after [CUTOFF TIME] or on weekends/public holidays will be processed the next business day
During peak periods (e.g. Black Friday, Christmas, promotional campaigns), processing times may be extended by 1–3 additional business days

2.2 Order Confirmation

Once your order is successfully placed, you will receive an automatic order confirmation email at the address provided during checkout. This email confirms receipt of your order and does not yet constitute acceptance of the purchase contract (which is formed upon shipment, as described in our Terms and Conditions).

A second email containing your shipment confirmation and tracking information (where available) will be sent once your order has been dispatched from our warehouse.

If you do not receive a confirmation email within 24 hours of placing your order, please check your spam/junk folder or contact us at info@shopzvault.com.

3. Shipping Partners and Methods

We work exclusively with certified, reliable courier partners to ensure safe and timely delivery of all orders. Our current logistics partners include:

DHL Express
GLS
BRT /Bartolini
SDA /Poste Italiane (Italy only)

The courier used for a specific order is determined based on the delivery destination, product size/weight, and availability at the time of dispatch. The choice of carrier is at the sole discretion of Shopzvault S.R.L..

All couriers used by Shopzvault S.R.L. operate under service agreements that require compliance with our quality and handling standards. Couriers act as independent third-party service providers; their services are governed by their own terms and conditions.

4. Estimated Delivery Times and Shipping Costs

The following table provides estimated delivery times and indicative shipping costs by destination zone. All times are business days and are estimates only — they do not constitute a contractual guarantee.

Destination	Processing Time	Delivery Time	Shipping Cost	Tracking
Italy	1–2 business days	1–3 business days	[COST] €	Yes
Italy – Remote Areas	1–2 business days	3–5 business days	[COST] €	Yes
EU – Zone 1*	1–2 business days	2–4 business days	[COST] €	Yes
EU – Zone 2**	1–2 business days	3–5 business days	[COST] €	Yes
Non-EU / International	1–2 business days	5–10 business days	[COST] €	Where available
Free Shipping Threshold	—	—	FREE over [AMOUNT] €	Yes

* EU Zone 1 includes: Germany, France, Spain, Austria, Belgium, Netherlands, Luxembourg.

** EU Zone 2 includes: Portugal, Poland, Czech Republic, Hungary, Romania, Sweden, Denmark, Finland, and other EU member states not listed in Zone 1.

Delivery times begin from the date of dispatch, not the date of order placement. Actual delivery may vary depending on the carrier, local customs procedures (for non-EU destinations), and unforeseen circumstances.

5. Shipping Costs and Free Shipping

Shipping costs are calculated automatically at checkout based on the delivery address, total order weight, and applicable rate for the destination zone.

Shipping costs are displayed clearly before final order confirmation — no hidden fees
Free shipping is available on orders exceeding [FREE SHIPPING THRESHOLD] EUR (before taxes) to eligible destinations
Free shipping promotions may be temporarily available during sales or promotional events — the applicable conditions will be communicated on the Website
For oversized, heavy, or fragile items, additional handling surcharges may apply and will be shown at checkout

The Company reserves the right to modify shipping rates at any time. The rate applicable to your order is the one confirmed at checkout.

6. Delivery Conditions

6.1 Delivery Address

Delivery is made to the address specified by the Customer at the time of order placement. Please ensure that the address provided is complete and accurate, including any apartment numbers, floor details, or access codes.

Shopzvault S.R.L. is not responsible for failed or delayed deliveries resulting from an incorrect or incomplete address provided by the Customer
If a package is returned to us due to an incorrect address, the Customer will be responsible for any re-shipping costs
We are currently unable to ship to P.O. Boxes or similar non-physical addresses

6.2 Risk of Loss

In accordance with EU Directive 2011/83/EU and applicable Italian consumer law, the risk of loss or accidental damage to the goods passes to the Customer at the moment of physical delivery of the order.

For orders shipped to non-EU countries, risk passes upon handover of the goods to the first carrier.

6.3 Signature and Identity Verification

Depending on the product category and order value, a signature may be required upon delivery. For high-value orders, the courier may request proof of identity from the recipient. If you are unavailable at the time of delivery:

The courier will leave a delivery attempt notice at the address
A second (and in some cases third) delivery attempt may be made on the following business day
After the maximum number of delivery attempts, the package will be held at the nearest courier depot for a period of 5 business days
If the package is not collected within this period, it will be returned to Shopzvault S.R.L.’s warehouse — the Customer will be responsible for re-shipping costs

6.4 Inspection Upon Delivery

We strongly recommend that you carefully inspect the external packaging at the time of delivery. If the parcel shows visible signs of damage, tampering, or crushing, you should:

Accept the parcel with written reservation on the courier’s delivery document (“accepted with reservation” / “con riserva”)
Photograph the damaged packaging and the product immediately upon opening
Report the damage to Shopzvault S.R.L. within 24 hours of delivery by email to info@shopzvault.com, attaching photographic evidence

Failure to report damage within 24 hours may affect your ability to claim a replacement or refund for transit damage.

7. Order Tracking

Where tracking is available (see table in Section 4), a tracking number will be included in your shipment confirmation email. You can use this number to monitor the status of your delivery directly on the carrier’s website.

Tracking updates may take up to 24 hours to appear on the carrier’s system after dispatch. Shopzvault S.R.L. does not control the frequency or accuracy of tracking updates provided by third-party couriers.

If your tracking information has not been updated for more than 5 business days or shows an unexpected status, please contact our customer support team at info@shopzvault.com with your order number and tracking code.

8. Failed Delivery and Returned Packages

A delivery may fail for the following reasons:

The recipient was unavailable at the delivery address after all attempts
The address provided was incorrect, incomplete, or undeliverable
The recipient refused delivery without valid cause
The package was held at customs and not collected (non-EU destinations)

If a package is returned to our warehouse for any of the above reasons:

We will contact the Customer at the email address on file within 5 business days of receiving the returned package
The Customer may request re-shipment at their own expense (new shipping costs will apply)
Alternatively, the Customer may request a refund of the product price, excluding original and return shipping costs

Shopzvault S.R.L. is not responsible for failed deliveries caused by incorrect information provided by the Customer or by the Customer’s failure to collect the package from the courier depot within the specified timeframe.

9. International Shipments – Customs and Import Duties

For shipments to destinations outside the European Union, the following conditions apply:

The Customer is solely responsible for all customs duties, import taxes, and fees levied by the destination country’s customs authorities
These charges are not included in the product price or shipping cost displayed on the Website
Shopzvault S.R.L. has no control over customs procedures and cannot predict what charges may apply
Customs clearance may cause delays beyond the estimated delivery timeframe — Shopzvault S.R.L. is not liable for such delays
Refusal to pay customs duties resulting in the package being returned or destroyed will not entitle the Customer to a refund of shipping costs

We recommend that Customers outside the EU consult their local customs authority before placing an order to understand potential import costs.

10. Shipping Delays

While we make every effort to meet the estimated delivery windows, Shopzvault S.R.L. cannot guarantee delivery dates and shall not be held liable for delays caused by:

Events of force majeure (natural disasters, pandemics, strikes, government restrictions)
Courier operational disruptions, vehicle breakdowns, or routing errors
Adverse weather conditions
Public holidays in the origin or destination country
Increased order volumes during peak seasons
Customs delays for international shipments

In the event of a significant delay, Shopzvault S.R.L. will proactively notify the Customer by email with an updated estimated delivery date. If the delay is unreasonable and attributable to Shopzvault S.R.L., the Customer may be entitled to cancel the order and receive a full refund in accordance with our Terms and Conditions.

11. Damaged or Lost Packages

11.1 Damaged Packages

If your order arrives visibly damaged, please follow the steps outlined in Section 6.4. Upon verification of transit damage, Shopzvault S.R.L. will, at its discretion:

Replace the damaged item at no additional cost to the Customer, or
Issue a full or partial refund depending on the extent of the damage

Claims for damaged goods must be submitted within 5 days of delivery, with photographic evidence. Claims submitted after this period may not be accepted.

11.2 Lost Packages

A package is considered lost if it has not been delivered within 5 business days beyond the maximum estimated delivery window and the tracking information shows no movement.

In the event of a confirmed lost package:

Shopzvault S.R.L. will open a formal investigation with the carrier
The investigation process typically takes 5 business days
If the package is confirmed lost, Shopzvault S.R.L. will either re-ship the order or issue a full refund, at the Customer’s preference

Lost package claims must be submitted by contacting info@shopzvault.com with your order number and tracking code. Shopzvault S.R.L. will not be responsible for packages confirmed as delivered by the carrier’s tracking system.

12. Packaging and Sustainability

Shopzvault S.R.L. is committed to responsible and sustainable packaging practices. We use:

Recyclable and/or recycled packaging materials wherever possible
Right-sized packaging to minimize material waste and shipping weight
[Any specific sustainability initiative, e.g. carbon-neutral shipping option / plastic-free packaging]

We continuously review our packaging and logistics operations to reduce our environmental impact. For more information on our sustainability practices, please visit [SUSTAINABILITY PAGE URL] or contact us at info@shopzvault.com.

13. Contact Us

For any questions, concerns, or assistance regarding shipping and delivery, please contact our customer support team:

Company Name: Shopzvault S.R.L.

Email: info@shopzvault.com

Phone: +39 02 8412 5970

Support Hours: [DAYS & HOURS, e.g. Monday–Friday, 9:00 AM – 6:00 PM CET]

Website: https://shopzvault.com

We aim to respond to all enquiries within 1–2 business days.